Ano Delivery FAQ's

How it Works:

To place an order, you may fill out your information at the RESTAURANT DELIVERY page and  we will place it with the restaurant for you.

*All of our drivers are recommended to keep disposable gloves, hand sanitizer, and sanitizing wipes in their vehicles. If you have any specific delivery requests please do not hesitate to ask!

*We place our orders word for word with the restaurant how it is written out so please double check to make sure this is exactly how you want your order.

*If you are paying with cash, our drivers may not be able to make change since we do not require them to carry cash

*If you are paying for your order with card, we will swipe your card upon arrival. We can also text you a link you may pay with card upon request

*If you have not used cashapp you may download using our code and you will receive instant $5 credit

 Click Here to Download Cashapp

*Once we receive payment via Cashapp we will text you once we leave your order at the door

*For questions regarding pricing, you may refer to our pricing breakdown below for our delivery charges. You may also ask your driver for an itemized breakdown once they have a total

      *Our pricing may be adjusted to keep up with inflation, gas pricing, etc. Please refer to our our pricing breakdown below for our most updated delivery price

*Driver gratuity is not included in the total delivery charge. If you would like to leave a tip for your driver in cashapp, you may include it with the total or send it separately. The Cashtag for payment is: $payanodelivery

 

What do you deliver?

Ano Delivery will deliver from any restaurant in Ellensburg no matter if we are associated with it or not

Where does Ano Delivery Deliver?

Ano Delivery will deliver anywhere within Kittitas County, however, anything outside of Ellensburg will not be guaranteed

When can I access Ano Delivery?

Operating hours are:

Tues - Sun                   10am-8pm

Closed Mondays

Does Ano Delivery deliver groceries?

Yes! Ano Delivery will deliver groceries from any store that offers curbside pickup such as Fred Meyer, Safeway, Super 1, and Rite Aid. Just text us and let us know what time the groceries will be ready at least one hour prior to pickup time. Please do not schedule groceries to be picked up after 4pm since we tend to get busy with dinner orders at that time.

Does Ano Delivery deliver alcohol?

Only with Iron Horse Brewery at the moment. We are currently working on partnering with a few selection of restaurants that we will soon be able to deliver from. For Iron Horse delivery please order through this link:

Iron Horse Brewery Delivery

How much does Ano Delivery Cost?

 

Delivery fee: $6.99

Service Fee: A $1.75 fee will be charged due to rising costs.

Processing Fee: $1.00 charge for processing and charged for every $30 increment

Applicable Tax

Other additional fees that may apply:

Mileage Fee: $0.95 per mile from restaurant.

Manual Credit Card Entry Fee: $1.00 for credit cards that have to be manually entered

Multiple Restaurant Fee: $3.00

If you would like to order from more than one restaurant, a $3 fee will be charged per restaurant

Accommodation Fee: $3.00

A $3.00 Accommodation fee will be charged if orders are not able to be called in advance or if a drive thru takes over 10 min for a wait in line. 

Distance Fee: $3.00

A $3 distance fee will be charged if the mileage to deliver exceeds 7 miles to help compensate for the drivers time and gas

Restaurant Gratuity:

We will tip applicable restaurants 5% gratuity, $1 minimum. You may request us to tip more, or less, or none in the delivery instructions box.

Late Fee:

If we do not receive payment by the end of the day of your delivery or if your payment does not process successfully, there will be a 5% charge added onto the cost of your order. After 30 days, additional fees may apply.